Terms of service
Last updated: 01/01/2026
Welcome to Koucles.
These Terms of Service (โTermsโ) govern your access to and use of the website koucles.com and any related services operated by Limitless Company LTD (referred to as โKouclesโ, โweโ, โusโ, or โourโ).
By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use this website.
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1. Company Information
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Koucles is operated by:
Limitless Company LTD
Part of the GroupX network
Customer support:
Email: info@koucles.com
Phone / WhatsApp / Viber: +30 6997244344
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2. Website Use
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By using this website, you confirm that:
โข you are at least the age of majority in your country or have permission from a legal guardian
โข you will not use the website for illegal or unauthorized purposes
โข you will not violate any laws in your jurisdiction
โข you will not attempt to disrupt, damage, or interfere with the operation of the website
Any breach of these Terms may result in termination of your access to our services.
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3. International Retail Platform Model
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Koucles operates as an international online retail platform sourcing products from a network of global suppliers, warehouses, and fulfillment partners.
Products sold on this website may be fulfilled through:
โข our European 3PL warehouse
โข authorized European suppliers
โข international fulfillment partners
โข dropshipping suppliers
Koucles acts as a retail reseller and marketplace-style platform, and not as the manufacturer of the products listed on the website.
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4. Products & Availability
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All products displayed on the website are subject to availability.
We reserve the right to:
โข modify product descriptions
โข adjust pricing
โข limit quantities
โข discontinue products at any time without notice
Product images are for illustrative purposes and minor variations may occur.
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5. Orders & Acceptance
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Submitting an order does not automatically guarantee acceptance.
Koucles reserves the right to:
โข refuse or cancel orders at our discretion
โข cancel orders suspected of fraud
โข cancel orders with pricing errors
โข limit quantities purchased per customer
Orders are confirmed only after payment verification.
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6. Pricing & Payments
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All prices are displayed in EUR unless otherwise stated.
Accepted payment methods may include:
โข credit cards
โข debit cards
โข PayPal
โข other payment providers available at checkout
Koucles reserves the right to verify payment information before processing orders.
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7. Shipping & Fulfillment
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Orders may be shipped from multiple locations depending on:
โข product availability
โข warehouse stock
โข supplier location
โข fulfillment partner
Packages may be shipped separately when multiple suppliers are involved.
Estimated delivery times are provided for guidance only and are not guaranteed.
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8. Third-Party Fulfillment & Dropshipping
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Some products may be shipped directly by authorized suppliers or dropshipping partners.
In such cases:
โข packaging may differ from Koucles branding
โข sender information may differ
โข delivery times may vary
โข return procedures may differ
Koucles acts as a retail intermediary between the customer and supplier and not as the product manufacturer.
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9. Customs & Import Duties
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For orders shipped internationally outside the European Union, customers are responsible for:
โข customs duties
โข import taxes
โข customs clearance fees
These charges are determined by the destination country and are not controlled by Koucles.
Refusal to pay customs charges does not qualify for a refund.
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10. Returns & Refunds
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Returns and refunds are governed by our Return & Refund Policy available on this website.
Customers must follow the return procedures described in that policy.
Returns sent without prior authorization may not be accepted.
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11. Delivery Confirmation
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Once a shipping carrier marks an order as delivered, the order is considered fulfilled.
Koucles cannot be held responsible for:
โข packages lost after delivery confirmation
โข incorrect addresses provided by customers
โข theft after delivery
โข delivery issues after carrier confirmation
Customers are responsible for providing accurate shipping information.
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12. Payment Disputes & Chargebacks
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If you experience any issue with your order, we encourage you to contact customer support before initiating a payment dispute.
In the event of a chargeback or payment dispute, Koucles reserves the right to submit evidence including:
โข order confirmation
โข payment transaction records
โข shipping documentation
โข delivery confirmation
โข communication records
Fraudulent chargebacks may lead to account suspension and legal action.
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13. Fraud Prevention
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Koucles reserves the right to:
โข cancel suspicious orders
โข refuse service
โข block accounts involved in fraudulent activity
โข report fraudulent behavior to relevant authorities
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14. Reseller Restriction
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Products sold on Koucles are intended for personal use unless explicitly authorized otherwise.
Unauthorized commercial resale of products purchased from Koucles is prohibited.
Orders suspected of resale activity may be cancelled.
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15. Intellectual Property
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All content on this website including:
โข logos
โข images
โข product photography
โข text
โข graphics
โข website design
is protected by intellectual property laws and may not be reproduced without written permission.
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16. Limitation of Liability
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To the fullest extent permitted by law, Koucles and Limitless Company LTD shall not be liable for:
โข indirect damages
โข loss of profits
โข delivery delays outside our control
โข customs delays
โข supplier delays
โข technical website issues
Our total liability shall not exceed the amount paid for the specific order.
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17. Force Majeure
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Koucles shall not be held liable for failure or delay in performing obligations due to events beyond our control including:
โข natural disasters
โข war
โข strikes
โข supply chain disruptions
โข government restrictions
โข transportation disruptions
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18. Changes to These Terms
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We reserve the right to update or modify these Terms at any time.
Changes will be posted on this page.
Continued use of the website after updates constitutes acceptance of the revised Terms.
