Terms of service
Last updated: 01/01/2026
Welcome to Koucles.
These Terms of Service (“Terms”) govern your access to and use of the website koucles.com and any related services operated by Limitless Company LTD (referred to as “Koucles”, “we”, “us”, or “our”).
By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use this website.
1. Company Information
Koucles is operated by:
Limitless Company LTD
Part of the GroupX network
Customer support:
Email: info@koucles.com
Phone / WhatsApp / Viber: +30 6997244344
2. Website Use
By using this website, you confirm that:
• you are at least the age of majority in your country or have permission from a legal guardian
• you will not use the website for illegal or unauthorized purposes
• you will not violate any laws in your jurisdiction
• you will not attempt to disrupt, damage, or interfere with the operation of the website
Any breach of these Terms may result in termination of your access to our services.
3. International Retail Platform Model
Koucles operates as an international online retail platform sourcing products from a network of global suppliers, warehouses, and fulfillment partners.
Products sold on this website may be fulfilled through:
• our European 3PL warehouse
• authorized European suppliers
• international fulfillment partners
• dropshipping suppliers
Koucles acts as a retail reseller and marketplace-style platform, and not as the manufacturer of the products listed on the website.
4. Products & Availability
All products displayed on the website are subject to availability.
We reserve the right to:
• modify product descriptions
• adjust pricing
• limit quantities
• discontinue products at any time without notice
Product images are for illustrative purposes and minor variations may occur.
5. Orders & Acceptance
Submitting an order does not automatically guarantee acceptance.
Koucles reserves the right to:
• refuse or cancel orders at our discretion
• cancel orders suspected of fraud
• cancel orders with pricing errors
• limit quantities purchased per customer
Orders are confirmed only after payment verification.
6. Pricing & Payments
All prices are displayed in EUR unless otherwise stated.
Accepted payment methods may include:
• credit cards
• debit cards
• PayPal
• other payment providers available at checkout
Koucles reserves the right to verify payment information before processing orders.
7. Shipping & Fulfillment
Orders may be shipped from multiple locations depending on:
• product availability
• warehouse stock
• supplier location
• fulfillment partner
Packages may be shipped separately when multiple suppliers are involved.
Estimated delivery times are provided for guidance only and are not guaranteed.
8. Third-Party Fulfillment & Dropshipping
Some products may be shipped directly by authorized suppliers or dropshipping partners.
In such cases:
• packaging may differ from Koucles branding
• sender information may differ
• delivery times may vary
• return procedures may differ
Koucles acts as a retail intermediary between the customer and supplier and not as the product manufacturer.
9. Customs & Import Duties
For orders shipped internationally outside the European Union, customers are responsible for:
• customs duties
• import taxes
• customs clearance fees
These charges are determined by the destination country and are not controlled by Koucles.
Refusal to pay customs charges does not qualify for a refund.
10. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy available on this website.
Customers must follow the return procedures described in that policy.
Returns sent without prior authorization may not be accepted.
11. Delivery Confirmation
Once a shipping carrier marks an order as delivered, the order is considered fulfilled.
Koucles cannot be held responsible for:
• packages lost after delivery confirmation
• incorrect addresses provided by customers
• theft after delivery
• delivery issues after carrier confirmation
Customers are responsible for providing accurate shipping information.
12. Payment Disputes & Chargebacks
If you experience any issue with your order, we encourage you to contact customer support before initiating a payment dispute.
In the event of a chargeback or payment dispute, Koucles reserves the right to submit evidence including:
• order confirmation
• payment transaction records
• shipping documentation
• delivery confirmation
• communication records
Fraudulent chargebacks may lead to account suspension and legal action.
13. Fraud Prevention
Koucles reserves the right to:
• cancel suspicious orders
• refuse service
• block accounts involved in fraudulent activity
• report fraudulent behavior to relevant authorities
14. Reseller Restriction
Products sold on Koucles are intended for personal use unless explicitly authorized otherwise.
Unauthorized commercial resale of products purchased from Koucles is prohibited.
Orders suspected of resale activity may be cancelled.
15. Intellectual Property
All content on this website including:
• logos
• images
• product photography
• text
• graphics
• website design
is protected by intellectual property laws and may not be reproduced without written permission.
16. Limitation of Liability
To the fullest extent permitted by law, Koucles and Limitless Company LTD shall not be liable for:
• indirect damages
• loss of profits
• delivery delays outside our control
• customs delays
• supplier delays
• technical website issues
Our total liability shall not exceed the amount paid for the specific order.
17. Force Majeure
Koucles shall not be held liable for failure or delay in performing obligations due to events beyond our control including:
• natural disasters
• war
• strikes
• supply chain disruptions
• government restrictions
• transportation disruptions
18. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Changes will be posted on this page.
Continued use of the website after updates constitutes acceptance of the revised Terms.
